FREQUENTLY ASKED QUESTION
What is the turnaround time for a photo set?
After your package arrive in our studio we will start our work on the same day. Your photos will be ready within 5-7 business days of the start date. Please note: if your product requires special attention such as a very specific model demographic or destination, specific preps etc. your photos may take longer to be returned and you may require additional fees.
What if I want something changed about my images? Can I have revisions done after I receive images?
We will provide image revisions free of charge if your product was used incorrectly in any of the images, or if a specific key request from your shot list that is doable was left out of your final gallery. Revisions for personal stylistic preferences such as photograph angle, model pose, background or lighting will require an additional shooting fee to be reshot. All revisions must be requested to our photographers within 1 month after the delivery of the original gallery, which is the amount of time your product will remain available in our studio.
Do you do infographics on photos?
YES we do offer infographics on demand. Also we offer full graphic design including: text, graphics, logos, manipulation, etc…
Do You Offer Photos with Models?
We offer photos with full-body models. Also we offer hand, foot and other partial-body model-shots at a extra cost per photo.
Do You Offer Lifestyle photos or Props?
We do offer a selection lifestyle photos. Please contact us and let us know what lifestyle shot you have in mind, and we will let you know if that is something we can shoot for you and provide a estimate price.
If you want to include props with your photo, please contact us as well. When possible to save on costs please send us the props. We can also custom source props. Photos with multiple props and lifestyle photos are custom quoted.
When Do I Pay for My Photos?
We require no upfront payment or deposit for orders of 250 photos or less. When your shoot is complete we will email you proofs and a invoice which can be paid online with PayPal or any major Credit Card. For larger orders, on-location, custom setups or customers with prior unpaid orders, we may require a small deposit.
How Much Do you Charge?
Our pricing is based on the total number of photos in a shoot, or volume. The more photos you order at once the lower the cost is per photo.Click here to read all about our pricing.
Do you Charge By The Photo or Product?
We charge by the photo. For example if you are selling a product on Amazon and want 7 product photos of the same item you will be be charged for 7 photos.
We offer photo packages for one product. SEE LINK !
Can your photos be used on Amazon?
Absolutely. The majority of our customers sell on Amazon in addition to their own websites. We are familiar with Amazon specs and all orders include files ready for upload to Amazon, as well as all of the popular e-commerce platforms and webstores.
How Do I Ship My Items to You?
Please contact us and we will send you informations with instructions on where to ship your items and your order number which will be part of the address. Carefully pack up all the items that you need to photograph and ship them to us via UPS/FedEx or USPS. Pay special attention to the products you send, ensureany labels are straight, and the product is in excellent condition.
Do You Ship Back My Items?
Yes, if you want your items returned we do ship them back. We can either ship back on your UPS or FedEx Account, or Bill you for return shipping via UPS/FedEx. Please note we do not return items via USPS unless you provide a return label. You may also include a return label for UPS or FedEx. If you do not want your items returned, let us know, and we will either dispose your product at your request or donate reusable items. Let us know what you intend to have us do with your products within 30 days after your photoshoot (return, dispose, donate), or we will dispose of them for you.
I am located in another State. Can you Take My Photos?
Yes, we work with customers from around the world. As long as you are able to ship us your items, we can be your product photographers.
How Do I Get My Files?
Once your photos are ready and meet our standards for delivery we’ll post them in a private online gallery where you can view and download them immediately. We keep your photos available for the next 30 days so you can come back and download them any time.